Fresh Flower Returns and Guarantee - Flowers Norbury
Our Commitment to Fresh Flower Quality in Norbury
As a trusted local florist, Flowers Norbury is dedicated to delivering only the freshest flowers to homes and businesses throughout Norbury and the surrounding areas. We pride ourselves on our Fresh Flowers Guarantee – every bouquet dispatched from our shop is carefully checked for quality, beauty, and freshness.
Damaged or Unsatisfactory Flowers on Arrival
If your flowers arrive in a damaged condition or do not meet your expectations for freshness, please notify us promptly. We understand how important it is for your floral gifts and displays to look their very best. Contact us on the day of delivery or within 24 hours with a clear description and photographic evidence of the issue, so we can resolve it quickly and fairly.
Freshness Window & Our Guarantee
Our flowers are guaranteed to stay fresh for a minimum of 5 days from the date of delivery when cared for according to the instructions provided. If your flowers wilt or deteriorate within this period despite receiving proper care, please let us know. Our team will investigate and offer the appropriate solution to ensure your satisfaction.
Easy Refund or Replacement Options
Your satisfaction is our top priority. Should there be a problem with your flowers covered by our Fresh Flowers Guarantee, we will offer you the choice of a full replacement or a refund. Depending on the circumstances, compensation may also take the form of a store credit or partial refund. Any agreed replacements will be delivered to you at the earliest convenient time.
Returns Policy Details
Due to the perishable nature of our products, we do not require the return of any fresh flowers. However, for non-perishable items such as vases or floral accessories, please contact us to discuss return arrangements should there be any issue.
How to Raise a Complaint
We work hard to provide reliable, outstanding service to all our Norbury customers. If you have a complaint about our flowers, our service, or any aspect of your order, please contact us within 3 days of receiving your delivery. Provide your order details and as much information as possible about the issue. We aim to respond to all complaints within one working day and reach a resolution as quickly as possible.
Your Trusted Norbury Florist
Flowers Norbury is proud to be a reliable and respected local florist, serving households and businesses in Norbury and nearby communities. Our team is committed to upholding excellent standards through our Fresh Flowers Guarantee and attentive customer care. If you ever have a concern, please know that our friendly staff are always here to help and make things right.
Additional Information
If you wish to discuss our returns or refunds policy in further detail, or need guidance on caring for your fresh flowers, please don’t hesitate to get in touch. Thank you for choosing Flowers Norbury for your special moments – your trust means everything to us.
