Key E-Commerce Terms for Flower Delivery in Norbury and Nearby

Terms & Conditions for Flowers Norbury Online Orders

Introduction

Welcome to Flowers Norbury. These Terms & Conditions outline the rules and regulations governing your use of our website and services, specifically relating to online flower delivery throughout Norbury and surrounding areas. By placing an order on our website, you agree to these terms in full. If you do not agree with any part of these terms, please refrain from placing an order or using our website further.

Scope of Service

Flowers Norbury provides an online flower ordering and delivery service, available to individual and business customers in Norbury and the neighbouring regions. These Terms & Conditions apply to any order placed via our website, and cover customers residing or sending flowers within Norbury and its surrounding areas.

Order Process

Placing an Order: Customers may browse and select floral arrangements using the online catalogue. After selecting a product, customers can add the items to their basket, review their selections, and proceed to checkout. During checkout, you must provide required information, including recipient name, delivery address, contact details, and choose a delivery date. Please ensure that all provided information is accurate, as inaccuracies may result in delivery delays or inability to process your order.

Order Confirmation: After placing an order, you will receive an on-screen acknowledgement and a confirmation notice to the contact details provided during checkout. This acknowledgement confirms receipt of your intended purchase; however, acceptance of your order does not occur until we have dispatched your chosen flowers for delivery.

Order Acceptance: Flowers Norbury reserves the right to decline or cancel any order for reasons including, but not limited to, unavailability of flowers, incorrect pricing, or suspicion of fraudulent activity. Affected customers will be contacted promptly and any payments refunded in accordance with our cancellation policies outlined below.

Product Substitution

Our flower arrangements are subject to seasonal and market availability. In the event that specific flowers or packaging are unavailable, we reserve the right to substitute items with similar products of equal or greater value. Such substitutions will maintain the style and quality of the item ordered. The recipient’s experience remains at the forefront of our service.

Delivery Policy

Flowers Norbury delivers flowers to addresses within Norbury and adjacent areas. You must provide complete and correct delivery information during the order process. If the recipient is unavailable at the time of delivery, our delivery partner may attempt redelivery, leave the flowers in a safe place, or leave them with a neighbour, depending on local circumstances and safety considerations. We do not take responsibility for lost or damaged flowers if incorrect delivery information is provided, or after items have been handed to an authorised recipient, neighbouring resident, or left in a safe location as per standard delivery attempts.

While we strive to make deliveries on your chosen date, during peak times or due to unforeseen circumstances such as severe weather, deliveries may be delayed. Flowers Norbury shall not be held liable for late deliveries caused by factors outside reasonable control.

Payments

All payments for online flower orders through Flowers Norbury are made securely via the payment options provided at checkout. Accepted payment methods include major credit and debit cards, and any other payment mechanism displayed during the order process. Prices are quoted in British Pounds Sterling (£), inclusive of VAT where applicable. Your designated payment method will be charged upon acceptance of your order and prior to dispatch.

By authorising payment, you confirm that you own, or are otherwise permitted to use, the chosen payment instrument. In the event that we are unable to process your payment, your order will not be completed or dispatched until successful payment is received.

Cancellations & Amendments

Order Cancellation: Should you wish to cancel your order, you must notify us as soon as possible. Where orders have not yet been prepared for delivery or dispatched, cancellation may usually be processed, and payment refunded in full. Orders that are in preparation, already dispatched, or scheduled for same-day delivery typically cannot be cancelled due to the perishable nature of flowers and the customisation of arrangements.

Amending Orders: To request changes to your order (e.g., message card alterations, recipient address modification), please contact us promptly. While we make every effort to accommodate amendments, they cannot be guaranteed, particularly for orders near to dispatch or currently in transit.

Refunds and Returns

Quality Assurance: We are committed to delivering fresh, high-quality floral products. Should you or your recipient be dissatisfied with the delivered flowers due to quality concerns or damage upon arrival, please contact us within 48 hours of delivery. We may request photographic evidence to assess the issue.

Refunds: Where claims are verified, Flowers Norbury will offer a replacement bouquet or a full/partial refund as appropriate to the specific circumstances. Refunds are processed using the original payment method within a reasonable timeframe.

Returns: Due to the perishable nature of fresh flowers, returns are not typically required. However, non-perishable add-on items (such as vases or balloons) may be eligible for return depending on the situation—please enquire for specific guidance.

Customer Responsibility

It is your responsibility to ensure that the recipient's details and delivery address are current, correct, and accessible. Flowers Norbury is not liable for failed deliveries resulting from inaccurate or incomplete information provided during ordering.

Upon successful delivery, responsibility for condition and security of the delivery passes to the recipient or an authorised individual/placement location. Please ensure that perishable items are cared for promptly upon receipt to guarantee their longevity.

Liability

Flowers Norbury endeavours to provide a seamless and high-quality flower delivery experience. Nevertheless, to the maximum extent permitted by law, our liability under these Terms & Conditions is limited to the purchase price paid for the products ordered. We are not liable for any indirect, consequential, or incidental damages, including but not limited to loss of opportunity, goodwill, data, business, or profit arising from your use of our service.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under English law.

Force Majeure

Flowers Norbury is not responsible for any failure or delay in performing our obligations where such failure or delay results from circumstances outside our reasonable control. This includes but is not limited to severe weather, strikes, natural disasters, global health crises, interruption of supply chains, or other unforeseen events.

Intellectual Property

All content on our website, including text, images, logos, product names, and descriptions, is either owned by Flowers Norbury or used with appropriate permissions. You may not copy, reproduce, distribute, or use any content from our website for commercial purposes without express written permission from Flowers Norbury.

Privacy & Data Protection

All personal data submitted when ordering or enquiring is handled in accordance with UK data protection regulations and our Privacy Policy. Information you provide is used solely for the purpose of processing your orders, fulfilling deliveries, communicating with you regarding your order, or as necessary to comply with legal obligations.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute or claim relating to these terms or your use of Flowers Norbury’s services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Amendments and Updates

Flowers Norbury reserves the right to update or amend these Terms & Conditions at any time. Any such changes will become effective immediately upon publication on our website. We encourage customers to review this page periodically to stay informed about any updates.

Contact and Complaints

For questions relating to these Terms & Conditions, your order, or complaints, please use the contact form on our website. We are committed to resolving any issues promptly and professionally, ensuring your experience with Flowers Norbury remains positive and satisfactory.

Applicability Across Norbury and Surrounding Areas

These Terms & Conditions are applicable to all customers using Flowers Norbury’s online flower delivery services within Norbury and neighbouring regions. By placing an order, you acknowledge and accept these terms as a binding agreement between you and Flowers Norbury.